Job: Associate Client Analytics Manager (CAM-I) - Rocky Hill, CT

This posting has expired and is no longer available.

Jobing Description

Position Description:

Acts as a key resource and client relationship manager for Reporting and Insights clients. This role is focused on clients' business development, revenue retention, profitability and growth, and satisfaction with products, services and solutions such that customer relationships are successfully secured, built and sustained.

• Maintain Client relationship management for the Reporting and Insights products and solutions for 5 to 7 accounts on average (note these accounts are smaller in size or less complex than those managed by the CAM role).


• Be Accountable for the profitability and financial status of the Reporting and Insights client engagement
  
  
  
  
  • Establish regular client planning sessions to review performance, business needs and product/service solutions
  
  
  • Track revenue and profitability against forecast, renewals, retention, growth and client satisfaction results
  
  
  • Build strategic growth and retention plans to secure timely renewals and enhance existing engagement
  
  
  
  


• Establish and maintain effective client relationships with assigned clients (5-7) to clearly understand client business objectives, drivers and needs


• Act as an expert resource and primary contact to clients ensuring client commitments are effectively managed and delivered


• Understand and analyze complex client data to support identified clients business needs


• Engage internal resources to address and resolve client concerns regarding Reporting and Insights delivery and analytic capabilities


• Act as a client advocate in communicating client needs and leading internal meetings focused on client solutions and planning across Reporting and Insights departments and to ensure client needs are understood within the business


• Coordinate with OH SAE for cross OH relationship management and up sell opportunities


• Manage client satisfaction:
  
  
  
  
  • Ensure clients are receiving the value of the Reporting and Insights solutions they purchase
  
  
  • Actively engage clients in responding to OptumHealth client satisfaction surveys
  
  
  • Lead process improvements focused on increasing client satisfaction, increasing client revenue and/or reducing internal expense
  
  
  
  

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Requirements:

• Bachelor's degree required


• 10+ years of account management/sales experience or support, preferably in the healthcare industry


• Strong analytic skills with ability to understand and interpret healthcare data from the benefits and population health perspective


• Experience managing/leading strategic and client projects and plans as well as experience problem solving required


• Must demonstrate excellent oral, written, presentation and interpersonal communication

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.