Job: Customer Service Auditor Consultant - Hartford, CT or Schaumburg, IL

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Jobing Description

Job Description:

• Complete Quality Reviews in a timely manner


• Promote consistency in the quality review process by improving our documentation


• Support and design new approaches to the quality review process - Includes supporting and or leading projects and initiatives in non-peak season (also some opportunity to support other projects and initiatives in non-peak)


• Promote awareness of the quality review process


• Support the SAS 70 / SOX audit - and other audit processes


• Meet and or exceed all quality metrics and departmental metrics


• It is critical that this individual have the ability to deal with a large volume of work that comes in as production during our peak season - peak season begins in August and goes all the way through December and sometimes early January


• It is also critical that this individual have the ability to transition into project related work in non-peak this work is largely quality related but there may be other Client Operations projects that require the support of this team in off peak season (this project work supplements the non-peak QA production levels)

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Skills / Requirements

Requirements:

• High School diploma/GED with 4+ years of equivalent experience OR a Bachelor's Degree


• Experience Processing Large Volume and Repetitive Production Work

Assets:

• Knowledge of NA Products & Services


• Knowledge of NA Client Operations Processes and Procedures


• Quality checks experience


• Customer Service experience


• Project Management experience

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.