Job: Front-End Specialist

Jobing Description

Description Title: Front-End Specialist Reports To: Supervisor varies based upon store volume Summary The Specialist has a unique talent and is dedicated to a specific function. While it is the main role of the Specialist to focus on providing Quality Customer Care within his/her department, flexibility is key in this position. Specialists may work in multiple areas of the store during each shift. Additionally, this position answers the phone and assists with cashiering and recovery. The Specialist is a primary source of contact for our customers. This position impacts our customers since the Specialist answers questions and provides Quality Customer Care to the people who shop with us. The Specialist impacts the company by satisfying our customers who then buy our products and shop with us, again, in the future. The Front-End Specialist supervises the front end of the store and manages the cash office piece of the business. This position runs payroll on a weekly basis. The Front-End Specialist has a large audit responsibility and is expected to accurately complete approximately one-third of the store s audit report. Essential Job Functions * Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm, and New Ideas. * Demonstrate flexibility in schedule availability and when assisting other departments within the store. * Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience. * Supervise, oversee, and assist Associates with Cashier functions. * Coordinate opening registers and assignment of registers based upon customer flow and coverage of associates. * Approve customer returns. * Count cash register drawers and prepare tills to go into register. * Manage and approve petty cash decisions. * Order front-end and office supplies. * Manage the weekly payroll process utilizing tact and confidentiality. * Manage timecard program on the computer. * Assist management in tracking the Associates attendance. * Handle Loss Prevention issues by tracking order shortages and bad checks. * Ring-up customer purchases with speed and accuracy. * Merchandise shelves and execute planograms in the cash wrap area and other areas of the store as needed. * Perform other duties as requested. Experience & Educational Requirements * Previous customer service experience required. * Flexibility in scheduling; evenings and weekends may be required. * High energy level and positive outlook. * Strong communication skills. * Strong problem solving skills. * Sound critical thinking and decision-making skills. * High degree of integrity. * Computer skills required. * Love of arts and crafts preferred. 2267addCart ACMOORE 1