Experitec

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Inside Sales Engineer

at Experitec

Posted: 9/15/2019
Job Reference #: 427
Keywords:

Job Description

Location:
TN-Memphis

Job Code:
427

# of Openings:
1

Job Title: Inside Sales Engineer

Location:  Bartlett, TN (The Greater Memphis, TN area)

Summary

The Inside Sales Engineer (ISE) is responsible for building close personal relationships with our customers by developing the skills necessary to provide valuable consultation, proposals/quotations, and product solutions based on the customer’s needs, application, service conditions, and system requirements.  The ISE must evaluate process conditions and select the most effective product to meet a customer needs as well as provide the most value, long service life, and flexibility for future requirements. Finally, the ISE must assist the Experitec Account Managers in planning and providing solution based services, new products, and application solutions specific to customer’s requirements.  

Duties and Responsibilities

Customer Responsibilities:

  • Consult with Process Engineers, Operations Managers, and plant maintenance resources to create/capture value in the effective selection of our valve products and services
  • Develop a solid understanding of customer’s production systems, applications, process and the role & impact of our valve technologies and services have in meeting their goals
  • Identify opportunities for us to analyze and recommend solutions to valve performance problems and maintenance related performance issues
  • Increase customers’ awareness of value received in effective use of Emerson valves and MRO services
  • Identify, build, and maintain relationships with customers’ maintenance engineers, operations staff, and sponsors who influence the purchase and use of our Fisher/Emerson valves and MRO services
  • Provide product proposals that are in the best interest of the customer, consistent with both Customer and Experitec goals

Corporate (Experitec) Responsibilities:

  • Promote our core values and demonstrate team work within the Experitec organization
  • Proactively look for opportunities to improve our effectiveness in delivering value and meeting customers’ requirements through improved processes and training.  

Principal Responsibilities:

  • Thoroughly understand the technology, products, services and the strategic direction of Experitec, Fisher Controls and Emerson Process Management surrounding control valves, automated on/off valves and related technologies & services
  • Effectively work with factory resources & product specialists, service providers and sales operations to develop and deliver solutions and value to our customers

Internal Responsibilities:

  • Proactively work to help develop and support the account strategies led by our Account Managers.
  • Effectively recommend and communicate solutions utilizing valve technologies for customers
  • Contribute to our Strategic Account Management and Solution Selling processes for our selected most valuable and most growable customers (MVCs & MGCs)

Qualifications (Knowledge & Skills)

Education: Bachelor’s Degree in Engineering

Goals & Measurements of Success

Goals:

  • Develop product and industry knowledge and apply it to increase our customer intimacy and the value received from our valve products, technologies, and services
  • Develop personal skills and knowledge of customer applications and processes. Increase effectiveness of timely responsiveness to meet RFQ requirements, phone responses, increased customer satisfaction and generate higher conversion to orders rate
  • Become the customer’s preferred resource for; technical support, problem solving, product selection / Quotation, and Emergency response and resolution

Measurements of Success:

  • Complete Product training Fisher; Control Valve Engineering I & II, Instrument Technician, and Industry process training
  • Establish on time measurement of RFQ completion, product scope growth and conversion rate of quotation activity

Summary


The Inside Sales Engineer (ISE) is responsible for building close personal relationships with our customers by developing the skills necessary to provide valuable consultation, proposals/quotations, and product solutions based on the customer’s needs, application, service conditions, and system requirements.  The ISE must evaluate process conditions and select the most effective product to meet a customer needs as well as provide the most value, long service life, and flexibility for future requirements. Finally, the ISE must assist the Experitec Account Managers in planning and providing solution based services, new products, and application solutions specific to customer’s requirements.  


Duties and Responsibilities


Customer Responsibilities:

  • Consult with Process Engineers, Operations Managers, and plant maintenance resources to create/capture value in the effective selection of our valve products and services
  • Develop a solid understanding of customer’s production systems, applications, process and the role & impact of our valve technologies and services have in meeting their goals
  • Identify opportunities for us to analyze and recommend solutions to valve performance problems and maintenance related performance issues
  • Increase customers’ awareness of value received in effective use of Emerson valves and MRO services
  • Identify, build, and maintain relationships with customers’ maintenance engineers, operations staff, and sponsors who influence the purchase and use of our Fisher/Emerson valves and MRO services
  • Provide product proposals that are in the best interest of the customer, consistent with both Customer and Experitec goals

Corporate (Experitec) Responsibilities:

  • Promote our core values and demonstrate team work within the Experitec organization
  • Proactively look for opportunities to improve our effectiveness in delivering value and meeting customers’ requirements through improved processes and training.  

Principal Responsibilities:

  • Thoroughly understand the technology, products, services and the strategic direction of Experitec, Fisher Controls and Emerson Process Management surrounding control valves, automated on/off valves and related technologies & services
  • Effectively work with factory resources & product specialists, service providers and sales operations to develop and deliver solutions and value to our customers

Internal Responsibilities:

  • Proactively work to help develop and support the account strategies led by our Account Managers.
  • Effectively recommend and communicate solutions utilizing valve technologies for customers
  • Contribute to our Strategic Account Management and Solution Selling processes for our selected most valuable and most growable customers (MVCs & MGCs)

Qualifications (Knowledge & Skills)


Education: Bachelor’s Degree in Engineering


Goals & Measurements of Success


Goals:

  • Develop product and industry knowledge and apply it to increase our customer intimacy and the value received from our valve products, technologies, and services
  • Develop personal skills and knowledge of customer applications and processes. Increase effectiveness of timely responsiveness to meet RFQ requirements, phone responses, increased customer satisfaction and generate higher conversion to orders rate
  • Become the customer’s preferred resource for; technical support, problem solving, product selection / Quotation, and Emergency response and resolution

Measurements of Success:

  • Complete Product training Fisher; Control Valve Engineering I & II, Instrument Technician, and Industry process training
  • Establish on time measurement of RFQ completion, product scope growth and conversion rate of quotation activity


Summary

The Inside Sales Engineer (ISE) is responsible for building close personal relationships with our customers by developing the skills necessary to provide valuable consultation, proposals/quotations, and product solutions based on the customer’s needs, application, service conditions, and system requirements.  The ISE must evaluate process conditions and select the most effective product to meet a customer needs as well as provide the most value, long service life, and flexibility for future requirements. Finally, the ISE must assist the Experitec Account Managers in planning and providing solution based services, new products, and application solutions specific to customer’s requirements.  

Duties and Responsibilities

Customer Responsibilities:

  • Consult with Process Engineers, Operations Managers, and plant maintenance resources to create/capture value in the effective selection of our valve products and services
  • Develop a solid understanding of customer’s production systems, applications, process and the role & impact of our valve technologies and services have in meeting their goals
  • Identify opportunities for us to analyze and recommend solutions to valve performance problems and maintenance related performance issues
  • Increase customers’ awareness of value received in effective use of Emerson valves and MRO services
  • Identify, build, and maintain relationships with customers’ maintenance engineers, operations staff, and sponsors who influence the purchase and use of our Fisher/Emerson valves and MRO services
  • Provide product proposals that are in the best interest of the customer, consistent with both Customer and Experitec goals

Corporate (Experitec) Responsibilities:

  • Promote our core values and demonstrate team work within the Experitec organization
  • Proactively look for opportunities to improve our effectiveness in delivering value and meeting customers’ requirements through improved processes and training.  

Principal Responsibilities:

  • Thoroughly understand the technology, products, services and the strategic direction of Experitec, Fisher Controls and Emerson Process Management surrounding control valves, automated on/off valves and related technologies & services
  • Effectively work with factory resources & product specialists, service providers and sales operations to develop and deliver solutions and value to our customers

Internal Responsibilities:

  • Proactively work to help develop and support the account strategies led by our Account Managers.
  • Effectively recommend and communicate solutions utilizing valve technologies for customers
  • Contribute to our Strategic Account Management and Solution Selling processes for our selected most valuable and most growable customers (MVCs & MGCs)

Qualifications (Knowledge & Skills)

Education: Bachelor’s Degree in Engineering

Goals & Measurements of Success

Goals:

  • Develop product and industry knowledge and apply it to increase our customer intimacy and the value received from our valve products, technologies, and services
  • Develop personal skills and knowledge of customer applications and processes. Increase effectiveness of timely responsiveness to meet RFQ requirements, phone responses, increased customer satisfaction and generate higher conversion to orders rate
  • Become the customer’s preferred resource for; technical support, problem solving, product selection / Quotation, and Emergency response and resolution

Measurements of Success:

  • Complete Product training Fisher; Control Valve Engineering I & II, Instrument Technician, and Industry process training
  • Establish on time measurement of RFQ completion, product scope growth and conversion rate of quotation activity

*This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.