logisticare

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CSR

at logisticare

Posted: 10/24/2017
Job Reference #: 5000268892206
Categories: Customer Service

Job Description

Job Title

CSR

Requisition Number

17-5493

Job Description

LogistiCare seeks part-time Customer Service Representatives (CSR) to work various shifts. Qualified candidates must be available to work holidays. Occasional weekend work may be required.

Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.
 
Requirements:
Education:
  • Qualified candidates must have a High School Diploma or GED
Experience:
  • Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required
Skills:
  • Strong demonstrated customer service skills
  • Excellent customer service and phone skills
  • Strong verbal communications, problem solving, time management and organizational skills
  • Ability to accurately type 35 corrected WPM
  • Ability to follow directions and catch on quickly
  • Bi-lingual (Spanish/English) a plus
Competencies:
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Reliability - The trait of being dependable and trustworthy.
Environmental and Working Conditions:
  • Entire work time is conducted in an office setting."
 
"LogistiCare is an Equal Opportunity Employer."

Work Location(s)

127 Washington Ave, Ste 5, North Haven, Connecticut 06473

Full-Time/Part Time

Part-time

Requirements