Subway Development of Tampa Bay, inc.

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Manager, Guest Insights

at Subway Development of Tampa Bay, inc.

Posted: 8/22/2019
Job Status: Full Time
Job Reference #: a6e84492-ed85-4883-af3b-98f6199c1d73

Job Description

Hungry for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.  The Franchisor of Subway Restaurants, with 5 headquarters around the world, is adding to its talent pool. Join thousands of others in a corporate culture that promotes work-life balance and great career opportunities.

Providing an exceptional customer experience is a cornerstone of the Subway brand values. The Director of Global Customer Engagement will be responsible for designing, maintaining and evolving Guest insights, business trends and market-relevant data for Subway Care and broader headquarter functions.  


Responsibilities include, but are not limited to:

  • Define, maintain and monitor country-specific reporting, global reporting, and day-to-day data on Guest experience and Care (e.g., Guest feedback survey)
  • Audit the quality of data and metrics gathered and aggregated into reports to identify and communicate trends for reactive and proactive Care support
  • Coordinate with Subway Care Leadership roles to design, plan and execute continuous improvements to reports on Subway Care
  • Build relationships with Headquarters functions to understand business & analytical needs


The successful candidate will have:

  • 5-7 years of analytics or project management experience
  • 2 years of budgeting experience
  • Working knowledge of reporting and analytics tools, customer care platforms and web-based software