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Manager of Residential Offer Management

at Spectrum

Posted: 9/11/2019
Job Status: Full Time
Job Reference #: 1481602

Job Description

Business Title
Mgr, Offer Management

Posting Location
United States - Connecticut - Stamford

Posting Job Description
This position plays a critical role in the development, implementation, measurement and evaluation of pricing and promotional strategies for a full range of advanced residential broadband products and services, including Spectrum TV® programming, Spectrum Internet®, and Spectrum Voice®.  Directly supports revenue optimization, customer life cycle management, subscriber growth, and the achievement business profitability targets.   Develops and expands a framework that effectively measures offer and pricing performance across customer segments, markets, products and competitive landscape. 

  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Provides critical information and insights to help drive business decisions
  • Uses various financial and economic models as well as other relevant data in order to assess the impact and performance of residential pricing and promotional strategy, given a changing economic, multicultural and competitive landscape
  • Maintains and enhances the process for new offer/pricing development (or changes to existing), review, approval, documentation, and implementation
  • Key contributor in the development and optimization of a dynamic, real-time offer prioritization/presentation agent-facing sales platform
  • Manages “promotional roll” programs to ensure optimized pricing during customers’ transition from promotional to retail rates
  • Regular reporting on offer usage, performance and impact
  • Ad hoc research and reporting requests
  • Maintains Offer Management Department SharePoint site
  • Maintains Executive Playbook of promotional offers and retail pricing
  • Ensures offer implementation/usage follows approved business rules 
  • Performs other job-related duties as needed
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret information and subsequently provide strategic recommendations
  • Ability to integrate data from multiple sources
  • Ability to communicate orally and in writing in a clear and straightforward manner 
  • Ability to prioritize and organize effectively 
  • Ability to integrate information from multiple sources
  • Ability to use personal computer and software applications such as advanced Excel
BS/BA in Marketing, Finance or related field or equivalent work experience
Related Work Experience
3+ year   Marketing, Pricing or Finance work experience
CATV or related work experience a plus

  • Strategic knowledge of Video, Internet, Voice, Mobile industries
  • Demonstrated experience gathering and analyzing data and providing strategic recommendations specifically related to offers and pricing
  • Knowledge of marketing research, data analysis, and related functions
Office environment, up to 20% travel


Requisition #

Job Code
SGN505 Mgr, Offer Management Exempt

Position Type
Full Time

Area of Interest
Marketing, Sales

Business Unit

400 Atlantic St

FCC Unit

Account Code

Controlling Establishment ID
01187 - 400 Atlantic Street

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State

Work City
Connecticut - Stamford

Posting Job Title (Do Not Exceed 250 Characters)
Manager of Residential Offer Management

Zip Code